UTN Training Ltd - Health, safety and construction training

Chief Executives, Directors, Proprietors, etc. have legal duties to protect health, safety and welfare of their employees and others exposed to their activities. This hard hitting course spells out the health and safety obligations of those who control their company's activities. Topics ranging from criminal and civil liabilities to the financial implications of injury and ill health caused by work conditions are covered. On completion, delegates will have gained a clear understanding of the fundamental issues that senior management must address and act upon, as well as how a positive safety culture can increase employee motivation and performance

Course Availability Contact UTN for dates.

back to top

Contact the customer services team on 01924 377379 to book now!

With the accelerating change of the twenty first century, time management skills are at the top of the personal development tool kit. This course is designed to relate effective time management skills to the achievement of business objectives, key tasks and jobs. Consideration is given to time management issues, personal effectiveness and self assessment. Delegates will be introduced to the concept of urgent versus important and taught how to deal with interruptions. Topics include: Awareness of how much of the working day is currently wasted Expertise in handling disruptions An understanding of how tasks can be better organised, delegated or eradicated Proficiency in setting goals and attaining them. This one day course is ideal for Managers including Supervisors and Team Leaders, who want to make better use of their time and increase their value to the organisation.

Course Availability Contact UTN for dates.

back to top

Contact the customer services team on 01924 377379 to book now!

More people spend more time in meetings now than ever before. Research proves that much of this time is wasted. This course aims to train people in 'responsible positions' such as Managers, Supervisors and Team Leaders how to participate in meetings and make thme more productive by learning: How to plan and conduct a meeting so that the right outcomes are achieved How to raise the quality of the discussion The proper balance in exercising control How to manage both dominant personalities and reluctant contributors Writing effective minutes and compiling clear, concise reports Improving the time management of meetings A highly participative one day course involving role-play exercises, this course is a must for busy Line Managers.

Course Availability Contact UTN for dates.

back to top

Contact the customer services team on 01924 377379 to book now!

Now more than ever, customers judge organisations on their standard of personal service as much as product performance. Effective customer care creates customer confidence, improves profitability and maintains customer loyalty. Ideal for all levels of management and staff who interface with customers - whether on the phone or in person, this course provides delegates with a disciplined, professional approach when dealing with customers or the general public and gives an appreciation of: Effective customer care Projecting a positive company image Effective communication skills Dealing with difficult situations An intensive one day course involving syndicate exercises, which provides essential skills training for staff throughout any organisation.

Course Availability Contact UTN for dates.

back to top

Contact the customer services team on 01924 377379 to book now!