Frequently Asked Questions

From time to time we get asked questions about our products, services and courses. This page has been written for more general questions that seem to come up regularly – if however you don’t find what you are looking for please call us and one of the team will be delighted to help.

Q. How much does an IPAF course cost?

We have a wide range of IPAF courses available to book today including the popular IPAF Operator 2 Subjects 3a 3b with prices starting from as little as £210. To view our range our IPAF courses and prices click here

Q. How much does a PASMA course cost?

We have a wide range of PASMA courses available to book today including the popular PASMA Tower for Users starting from £150. To view our range of PASMA courses please click here

Q. What safeguarding measures are UTN Training taking against Covid-19?

We have worked tirelessly to ensure the safety of our team and customers whilst visiting our sites for training. We have implemented COVID secure measure at all of our training centres in line with the latest government guidance.

Q. Do you offer Chapter 8 training?

The Signing, Lighting and Guarding NRSWA course lasts for one day and can also take place as part of the five-day New Roads and Street Works course. The version of this course for Operatives is classed as Unit 2, but can also be known as Chapter 8, due to it being referred to in Chapter 8 of the New Roads and Street Works Act 1991.

Q. What does IPAF 3a and 3b course cover?

IPAF 3a Operator category covers the safe use of Mobile Vertical machines generally called Scissor Lifts. The IPAF 3b Operator category covers the safe use of self-propelled booms and may also be referred to as articulated or telescopic booms.

Q. How does the PayPal system work, I don't have a PayPal account?

We use PayPal credit card payment as it's known worldwide and is one of the most secure ways of paying. You don't need a PayPal account to pay, you simply check out as a guest, however if you have a PayPal account you can use it. On the login page, click 'Check Out as a guest' that appears below the login form.

Q. If I book a course tonight and it starts tomorrow morning, how do I know where to go and what time to arrive?

You will receive an automatically generated email with all the information you need. You will also be asked to read the 'Pre Course Details' which gives you plenty of information before you get to us. Our team of trainers are there to guide you through your training, and if you need anything they will help.

Q. What accredited courses do you do?

We have a range of courses accredited by IPAF, PASMA, IOSH, NEBOSH, CITB and RoSPA.

These courses are written, checked and policed by an industry association who specialise in that subject. An example is IPAF, this stands for International Powered Access Federation, one of the most recognised governing bodies when it comes to using Powered Access Equipment. Our IPAF courses are audited regularly to ensure we are reaching the desired standards. Those who successfully complete IPAF training are awarded the PAL Card (Powered Access Licence), the most widely held and recognised proof of training for platform operators.

Q. Can you help me with exam answers during the course?

As part of the accreditation process we need to ensure that we follow the correct delivery criteria. In many cases this means that a delegate will need to work independently during an exam and we would be unable to help answer a question. However, our trainers have many years of experience and we ensure you are ready to sit exams, take tests or work independently. 98% of our delegates pass the first time.

Q. What do I need to wear?

It will depend on the training you are doing. If it's a practical course you will be expected to wear appropriate clothing and PPE, this will include Hi-Vis, hard hats, work boots etc. Wear clothing that's appropriate for the course so jeans, work trousers, t-shirts are fine – however please be aware of the weather and be ready for cold or heat – coats and gloves or long-sleeves and sun protection are advised. Classroom delegates will need to be comfortable so smart casual is advised.

Q. What is ePAL?

ePAL is the name of IPAF's new mobile phone app through which the PAL Card, and many other operator-focused features, can be accessed. It contains all your operator information, a digital logbook, as well as best practice tips and advice, and is available on iOS and Android.

View more information HERE.

Q. Do you run Health & Safety courses on the weekend?

We can run weekend and out of hours Health & Safety courses on request. These are run at our training centres or onsite, however there is an additional charge for these courses.

Q. Why do I need PPE if this is a training course?

Not all of our Health & Safety courses require candidates to wear PPE, it will be stated on your booking confirmation if you are required to bring PPE with you. We take Health & Safety very seriously so if we ask you to bring PPE then it is for your own safety.

Q. Where do you run Health & Safety training?

We have 21 training centres throughout the UK and we can also offer training on your site. Please click on the link to view our list of Health & Safety training centres.

Q. Why do I need PPE if this is a training course?

Not all of our Health & Safety courses require candidates to wear PPE, it will be stated on your booking confirmation if you are required to bring PPE with you. We take Health & Safety very seriously so if we ask you to bring PPE then it is for your own safety.